Shipping Policy

Shipping Policy

TOTAL DELIVERY TIME = PRODUCING TIME + SHIPPING TIME

1)PRODUCING TIME:

Occasion dresses: Within 10-20 Business Days (From May to Dec)
Occasion dresses: Within 15-30 Business Days (From Jan to April)
Wedding dresses: 15-25 Business Days (From May to Dec)
Wedding dresses: 20-40 Business Days (From Jan to April)

 

2)SHIPPING TIME:

We support the following shipping courier:

1) Rush Shipping:Shipping Courier including DHL & UPS& TNT &FEDEX etc, that depends on the place you are in.

2) Standard Shipping:Shipping Courier including USPS & Aramex & DPD.

Shipping Methods

Shipping Time

 Shipping Way

Rush Shipping

4-7 workdays

 DHL or Fedex 

Standard Shipping

12-18 workdays

 USPS Or UPS

 

3)TOTAL DELIVERY TIME:

Prom Dresses/Special Occasion Dresses: Within 14-38 Business Days (From May to Dec)
Prom Dresses/Special Occasion Dresses: Within 19-38 Business Days (From Jan to April)
Wedding dresses: 19-43 Business Days (From May to Dec)
Wedding dresses: 24-47 Business Days (From Jan to April)

 

4)Special Estimated Delivery Time For Rush Order:

Rush order: within 15 working days please add $30.00 , this cost is paid for prior shipping and sewers who would like to work extra time to finish this dress.

 

There will be some delays in shipping due to the impact of Covid-19.

For bulk order shipping costs, your questions or special requirements, please contact us: wilsoncarry1818@gmail.com



Packing

In order to save your shipping cost, each dress will be packed tightly with water proof bag .
Please refuse to sign the package if you find the package is broken and contact with us at the first time, we will help you solve all the problem.

 

How to track orders?

If you have a tracking or delivery confirmation number, you can track your package through the carrier's website.

  • Please note that you may not be able to track each shipment notification email you receive for the first 24-48 hours. If 48 hours have passed and you are still unable to track your order, please contact us.

 

Do I have to charge duty and import fee?

Any tariff or import duty will be imposed on the package when it arrives in the destination country. These fees must be paid by the recipient of the package (this also applies to retail and wholesale customers). Unfortunately, because the customs policies and import taxes vary greatly from country to country, we can't control these costs or tell you what they are.

Before placing an order, it's better to contact the local customs to know the current charging situation, so you won't be surprised by the unexpected charging.

 

Apo / FPO / DPO shipment

We are sorry that the P.O. Box and military address (APO, FPO) could not be delivered. Please leave a message when placing an order in the u.s.region. For example, if you are in Guam, Puerto Rico, you can specify Guam, Puerto Rico in the country section of the order. Customers from Brazil should leave a message to provide us with your 11 CPF.

Note: if you choose to deliver regularly, your package will be delivered directly to your home once, or will be delivered to your local post office. Then you need to bring your tracking number and your personal ID card to collect your items. We'll let you know as soon as your parcel is sent.

 

I received the wrong order. What should I do?

We will immediately resolve any problems with incorrect projects.

Please contact our customer service and provide the order number, incorrect product name and number.

We'll call you back as soon as possible and try to help you out.

 

Why do I need a "CPF" number? (Brazilian customer)

Our customers in Brazil told us that for international shipments, all individuals should indicate their "CPF" number on the invoice, and the company must include a "CNPJ" number.

Therefore, if you want us to ship your order to Brazil, please be sure to provide the correct "CPF" or "CNPJ" number so that your package can pass customs smoothly.